FAQ's

Frequently Asked Questions

If your question is not covered here please contact us at info@nursery2u.com.au

Who Operates Nursery 2 U?

We are a Family owned and Operated Business.
We have been in the business for 3 Generations growing, wholesaling and retailing plants.
We are now embracing technology to bring convenience, economy and a wider selection to our customers.

How Does Online Work?

Our website is very easy to use, simple select your products and proceed to the checkout.
You will be presented with multiple ways to pay.
Local Delivery is free over $50 or a flat rate of $10 for orders under $50.
We offer our customers the opportunity to be a part of the picking process by communicating through Messenger or text (if you wish to do so).
You will get to see photos of your plants and choose the exact one that is right for you.
If you prefer to leave the picking to us that is fine too, we will pick the best plants we have at the time to fulfill your order.
Your order will be delivered to your door and quite often there will be a few of the same type of plant on the truck so you can have a look and swap or add to your order.

Which Areas do you Deliver to?

We deliver to Brisbane and surrounds, North Brisbane, South Brisbane, Bay side, Gold Coast and Ipswich.

We Post to areas that we cannot deliver to personally. Postal Charges apply, please select this option at the checkout if you are outside of the greater Brisbane area.

How Often Do You Deliver?

We will Fulfil your order within 5 days (if you need it sooner, please ask us). Postal orders are always posted on Mondays.

Plant Availability 

You will notice that we do not have an inventory on our site. Plants are updated weekly and unavailable plants are removed, however sometimes a plant that you have ordered may not be available.
In this instance we will contact you immediately and you may change, delay or cancel your order.
If a plant is unavailable and puts you below the $50 requirement for free delivery, we will still provide free delivery.

Plant Guarantee and Refunds

We guarantee our plants are healthy and will live for the amount of time that they are intended.
If you encounter problems with your plants please contact us as soon as possible and within 7 days.
We strongly advise you follow the care label on your plants as this will keep them healthy. Failure to provide basic care does not entitle you to a refund. Refunds must be approved by our growers on a case by case basis.
In order to receive a refund on your plants you must return the entire plant without any cuts or removal of leaves or branches. We will pay return postage for plants sent back through the post. 
We do not refund for change of mind but you can cancel your order if it has not been dispatched.

What If I don't Like My Plants?

You will LOVE your plants! If you don't like a particular plant, please let the driver know.
Most of our photos on the website are of our actual stock and you will also see the plants during the picking process if you have elected to do so.

What about Freebies?

We do offer discount codes for various things, like special occasions etc. please ask us before placing an order.

Do You Post Plants?

We will post plants if you do not live within our delivery area, provided that the type of plant can be posted.

We post to all allowable destinations within Australia with Australia Post.

Our basic Postal charge is $20 and you can select this option at the checkout. We refund the difference from the actual cost of the postage which you can see on the postage label. If your order is quite large we may ask for more postal charges up front.