Frequently Asked Questions
If your question is not covered here please contact us at firstname.lastname@example.org
Who Operates Nursery 2 U?
How Does Online Work?
We do not post to NT, TAS and WA states.
We co-operate with all concierge services, and will happily post your plants to them for on-posting.
Please note some plants do not do well through the concierge process, please contact us before ordering if you are concerned about this.
Plant Guarantee and Refunds
OPTIONAL Plant Warranty *New
Version 2, 06/09/2020 Supersedes all other versions
if your plants arrive later than the 7th day of being posted, and are damaged from the journey, or if your parcel is lost before delivery or if the box is damaged* causing the plants to not be salvageable we will REPLACE damaged plants free of charge.
*subject to acceptance for damaged items, box must be photographed unopened and plant damage must correspond to box damage
Parcels lost after delivery are not covered by this warranty
Parcels wrongly addressed or redirected by the customer are not covered by this warranty
Purchase a warranty through this link or at the checkout, a warranty may be purchased separately after you have ordered.
What If I don't Like My Plants?
How Do You Post Plants?
We post to all allowable destinations within Australia with Australia Post.
We send semi bare rooted and wrapped in bubble wrap, and/or paper, then boxed accordingly with regards to size and plant type.
We use void fill beads which some customers may find annoying, we have done extensive testing and found that these beads insulate and cushion plants and their advantages far outweigh their disadvantages. If you really don't want these in your order and are prepared to take the associated risks, please let us know and we will omit them.
We do not use expensive boxes and we do not post in the pot unless the type of plant requires us to do so. We aim to keep prices down for our customers by providing safe and adequate packaging for your order.
All our orders are sent by Australia Post Express post or Startrack, most orders arrive within 48 hours and in perfect condition, with a small percentage of orders being late. Sometimes due to lateness plants may wither, and we include first aid instructions and care sheets for these instances, and for ongoing care. Please contact us within 24 hours of receiving your plants if you encounter an issue.