FAQ's

Frequently Asked Questions

If your question is not covered here please contact us at info@nursery2u.com.au

Who Operates Nursery 2 U?

We are a Family owned and Operated Business.
We have been in the business for 3 Generations growing, wholesaling and retailing plants.
We are now embracing technology to bring convenience, economy and a wider selection to our customers.

How Does Online Work?

Our website is very easy to use, simple select your products and proceed to the checkout.
You will be presented with multiple ways to pay.
We offer our customers the opportunity to be a part of the picking process by communicating through Messenger or text (if you wish to do so).
You will get to see photos of your plants and choose the exact one that is right for you.
If you prefer to leave the picking to us that is fine too, we will pick the best plants we have at the time to fulfil your order.

 

Plant Availability 

You will notice that we do not have a large inventory on our site. Plants are updated weekly and unavailable plants are removed, however sometimes a plant that you have ordered may not be available.
In this instance we will contact you immediately and you may change, delay or cancel your order.

Plant Guarantee and Refunds

We guarantee our plants are healthy and will live for the amount of time that they are intended.
If you encounter problems with your plants please contact us as soon as possible and within 7 days.
We strongly advise you follow the care label on your plants as this will keep them healthy. Failure to provide basic care does not entitle you to a refund. Refunds must be approved by our growers on a case by case basis.
In order to receive a refund on your plants you must return the entire plant without any cuts or removal of leaves or branches. We will pay return postage for plants sent back through the post. 
We do not refund for change of mind, but you can cancel your order if it has not been dispatched.

What If I don't Like My Plants?

You will LOVE your plants! If you don't like a particular plant, please contact us.
Most of our photos on the website are of our actual stock and you will also see the plants during the picking process if you have elected to do so.

What about Freebies?

We have an ongoing "triple Freebie" Promotion, for orders up to $90, you will receive a free plant for every $30 spent, this offer changes weekly, see the "special offers" tab for this weeks specials

How Do You Post Plants?

We post to all allowable destinations within Australia with Australia Post.

We send semi bare rooted and wrapped in bubble wrap, then boxed accordingly with regards to size and plant type.

Our basic Postal charge is $20 and you can select this option at the checkout. We refund the difference from the actual cost of the postage which you can see on the postage label. If your order is quite large we may ask for more postal charges up front.