FAQ's

Frequently Asked Questions

If your question is not covered here please contact us at info@nursery2u.com.au

Who Operates Nursery 2 U?

We are a Family owned and Operated Business.
We have been in the business for 3 Generations growing, wholesaling and retailing plants.
We are now embracing technology to bring convenience, economy and a wider selection to our customers.

How Does Online Work?

Our website is very easy to use, simply select your products and proceed to the checkout.
You will be presented with multiple ways to pay.
If you are shopping on your phone please download our free app for apple and android to make your shopping experience easier.
WE POST MONDAYS AND TUESDAYS
ORDER CUT-OFF TIMES
FOR MONDAY POSTAGE - ORDER BY SATURDAY 10am
FOR TUESDAY POSTAGE - ORDER BY MONDAY 10am
ADDING TO YOUR ORDER
You are welcome to add to an existing order, if the addition is only a few plants there will be no extra postage cost, if you add more than 3 plants you may need to pay more postage, please contact us with any questions. to add to your order and be invoiced without postage please email us at info@nursery2u.com.au 
Highly sought after plants may sell out in minutes so please don't wait for an invoice with free postage as you may miss the plants, we are happy to refund postage after you have purchased, to avoid disappointment. 
The same cut-off times apply when you add to your order. 

Quarantine States

We do not post to NT, TAS and WA states.

 

Plant Availability

You will notice that we do not have a large inventory on our site. Plants are updated weekly and unavailable plants are removed, however sometimes a plant that you have ordered may not be available.
In this instance we will contact you immediately and you may change, delay or cancel your order.
if only a larger plant is available - we will up-size for free
if only a smaller plant is available - we will supply it for free
SOLD OUT PLANTS
Please add your email and/or mobile number by clicking the green box on each sold out listing and you will be notified when the inventory for that plant is updated. 
Our system does not hold a plant for you if you have loaded it into your shopping cart so please purchase as soon as possible to avoid disappointment. 

Plant Guarantee and Refunds

Please read in conjunction with out T's & C's page.
We guarantee our plants are healthy and will live for the amount of time that they are intended.
If you encounter problems with your plants please contact us as soon as possible once the package is opened and within 24 hours.
We strongly advise you follow the care label on your plants as this will keep them healthy. Failure to provide basic care does not entitle you to a refund. Refunds must be approved by our growers on a case by case basis.
In order to receive a refund on your plants you must return the entire plant without any cuts or removal of leaves, plugs or branches. We may pay return postage for plants sent back through the post, depending on what the issue is. 
We do not refund for change of mind, but you can cancel your order if it has not been dispatched.

OPTIONAL Plant Warranty *New

Version 2, 06/09/2020 Supersedes all other versions

if your plants arrive later than the 7th day of being posted, and are damaged from the journey,  or if your parcel is lost before delivery or if the box is damaged* causing the plants to not be salvageable we will REPLACE damaged plants free of charge.

*subject to acceptance for damaged items, box must be photographed unopened and plant damage must correspond to box damage

Parcels lost after delivery are not covered by this warranty

What If I don't Like My Plants?

You will LOVE your plants! If you don't like a particular plant, please contact us.
Most of our photos on the website are of our actual stock but plants grow and change continually so if you encounter a large difference in you plant and the one picture, please contact us.

What about Freebies?

We have an ongoing "triple Freebie" Promotion, for orders up to $90, you will receive a free plant for every $30 spent up to $90, this offer changes weekly, see the "special offers" tab for this weeks specials (the order spend does not include postage)
Please note this offer is only for the first $90 so each order will get a maximum of 3 freebies only.
You do not need to use a code to get the freebies, they are available to all orders where the required amount has been spent.
We reserve the right to substitute freebies with similar plants when we run out of a particular plant.

How Do You Post Plants?

We post to all allowable destinations within Australia with Australia Post. We do not post to NT, TAS and WA states.

We send semi bare rooted and wrapped in bubble wrap, then boxed accordingly with regards to size and plant type.

We do not use expensive boxes and we do not post in the pot unless the type of plant requires us to do so. We aim to keep prices down for our customers by providing safe and adequate packaging for your order. 

 

Do we supply wholesale?

We supply to resellers however as our prices are so low, we do not discount for resellers or plant shops, but you may order larger quantities, please contact us if you have any questions.