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Warranty -7 Day - Loss or Damage Replacement

Original price $4.00 - Original price $24.00
Original price
$4.00
$4.00 - $24.00
Current price $4.00

 

Version 2, 06/09/2020 Supersedes all other versions

 

if your plants arrive later than the 7th day of being posted, and are damaged from the journey,  or if your parcel is lost before delivery or if the box is damaged* causing the plants to not be salvageable we will REPLACE damaged plants free of charge.

*subject to acceptance for damaged items, box must be photographed unopened and plant damage must correspond to box damage

Parcels lost after delivery are not covered by this warranty

Parcels wrongly addressed or redirected by the customer are not covered by this warranty 

Our terms and conditions can be found here

Our FAQ's can be found here

 

 

ORDER TURNAROUND

We post on Mondays and our cut-off time is Saturday 10am Brisbane time. Unless Monday is a public holiday, in which case we post on Tuesdays, also please see our socials and main page for Christmas and Easter Holidays.

HOW WE PACK

We post semi bare rooted plants wrapped in bubble wrap, some plants are posted in their pots, depending on the species and size. We send with Australia Post Express Post or Startrack which is part of Australia Post.

COMBINED ORDERS

We can combine orders if they are not too large, either place your order and we will refund the postage cost on all but one order, or contact us for an invoice without postage, please note fast selling items may sell out before we can send you an invoice so please consider this during the buying process. Large orders may attract a second postage amount, we will contact you prior to posting.

T's & C's

All orders are subject to our terms and conditions

FAQ's

Please see our FAQ’s

OPTIONAL WARRANTY

We have an optional warranty that can be purchased to protect your order against late arrivals and damage.