Refund policy

We have a custom return policy, as the products we sell are live items.

To be eligible for a return, your item must be in the same condition that you received it, please refer to our T's and C's 

To start a return, you can contact us at info@nursery2u.com.au.

Please note that returns will need to be sent to the address specified at the time. 

You can always contact us for any return question at info@nursery2u.com.au. 

Damages and issues
Pease refer to T's and C's as above

Exceptions / non-returnable items
Pease refer to T's and C's as above

Unfortunately, we cannot accept returns on sale items, freebies, or gift cards.

Exchanges
Exchanges can be made before your order is sent only. Orders close Saturdays at 10am (GMT+10), unless there are current public holidays in effect, order closing times can be viewed on any product listing below the cart button.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@nursery2u.com.au.